1. Reservation and Booking Policies

Reservation Confirmation: Bookings are confirmed upon receipt of a valid credit card or deposit. Confirmation is sent via email or SMS.
Deposit Requirements: A deposit of 50% is required at booking. This deposit is non-refundable unless otherwise specified.
Cancellation Policy: Cancellations made at least 31 days before arrival receive a full refund minus a cancellation fee. Late cancellations may incur a fee equivalent to 100%.
No-Show Policy: Guests who do not show up will be charged for 100% or the full reservation amount for non-refundable bookings.
Reservation Modifications: Changes to reservation dates or room type are subject to availability and may incur additional fees.
Minimum Stay Requirements: Some periods may require a minimum stay of 3 nights, as indicated at the time of booking.
Booking Errors: The hotel reserves the right to amend or cancel bookings due to errors. A full refund will be provided if no alternative can be offered.
Group Bookings: Special terms and conditions apply for group bookings of 4 rooms or more. A separate agreement may be required.
Overbooking Policy: In case of overbooking, the hotel will make reasonable efforts to accommodate guests at a similar or higher quality property.
Guarantee Policies: Bookings are guaranteed with a credit card. The card must be valid through the stay dates.

2. Check-In and Check-Out

Check-In Time: Standard check-in is from 2 PM. Early check-in is subject to availability and may incur a fee.
Check-Out Time: Check-out is by 12 noon. Late check-out requests are subject to availability and may incur additional fees.
Early Check-In Fees: An early check-in fee of 50% of room rate applies if arriving before 8 AM.
Late Check-Out Fees: A fee of 50% of room rate applies for late check-out beyond 2 PM, or total amount for extended periods.
Check-In Requirements: Valid identification and a credit card are required for check-in. The name on the ID must match the reservation.
Special Requests: Requests for specific room features are subject to availability and not guaranteed.
Early Departure: If departing earlier than planned, the hotel may charge for the full stay or remaining nights.
Room Assignments: Room assignments are made at check-in and are subject to availability. Specific room requests are not guaranteed.
Identification Verification: Photo ID and a credit card matching the reservation name are required at check-in to verify identity.

3. Payment and Fees

Accepted Payment Methods: Major credit cards, debit cards, and cash are accepted. A valid credit card is required to guarantee the reservation.
Payment Terms: Payment is due at check-in unless otherwise agreed. For extended stays, payments may be required at regular intervals.
Incidental Charges: Incidental charges, including room service and minibar, will be added to the final bill.
Taxes and Fees: Rates include taxes and fees, which may include [list of taxes and fees]. These will be disclosed at check-in.
Currency: Charges will be applied in United States Dollars. Conversion fees may apply for transactions in different currencies.
Billing Disputes: Report any billing disputes to the front desk immediately. Disputes not reported at check-out may not be considered.
Refund Policy: Refunds for overcharges or errors will be processed to the original payment method. Processing times may vary.
Additional Charges: Charges for additional services, such as extra bedding or special requests, will be added to the bill.
Payment for Additional Guests: Charges for additional guests or extra beds will be applied at check-in.

4. Guest Policies

Maximum Occupancy: Each room has a maximum occupancy limit of guests. Exceeding this limit may result in additional charges.
Additional Guests: A fee of $70 per person per night on Bed and Breakfast applies for additional guests beyond the booked number.
Age Restrictions: Guests under 12 must be accompanied by an adult. Parents or guardians are responsible for their children’s behavior.
Pet Policy: Pets are not allowed.
Visitor Policy: Overnight visitors are not permitted without prior authorization.
Behavior and Conduct: Guests must conduct themselves in a manner respectful to other guests and staff. The hotel reserves the right to remove disruptive guests.
Noise Policy: Quiet hours are enforced from 12 PM to 6 AM. Noise complaints may result in a warning or eviction.
Room Parties: Unauthorized parties or events are prohibited. Special arrangements must be made with hotel management in advance.
Damage Responsibility: Guests are responsible for any damage to hotel property. Charges for repairs or replacements will be added to the guest’s account.
Lost and Found: Items found in rooms or public areas are kept for 7 days. Contact the hotel’s lost and found department for inquiries.
Behavioral Warnings: Guests may receive a warning for disruptive behavior before being asked to leave the property.
Guest Privacy: The hotel respects guest privacy and will not disclose personal information without consent, except as required by law.
Please refer to the Guest code of conduct for more information.

5. Room Usage

Smoking Policy: Smoking is not allowed in rooms. A cleaning fee of $100 applies for smoking in non-smoking rooms.
Room Condition: Guests are expected to leave rooms in a reasonable condition. Excessive mess or damage may result in additional cleaning fees.
Room Cleaning: Daily housekeeping is provided unless guests opt out. Requests for no housekeeping should be made at check-in.
Minibar: The minibar is stocked with various items. Consumption of minibar items will be charged to the room account.
Room Maintenance: Report any maintenance issues or repairs to the front desk. The hotel will address issues promptly.
Temperature Control: Guests are responsible for adjusting and maintaining room temperature. Specific temperature settings are not guaranteed.
Furniture and Equipment: Furniture and equipment in rooms should not be rearranged or removed. Any missing items will be charged to the guest’s account.
In-Room Safe: An in-room safe is provided for valuables. The hotel is not responsible for lost or stolen items not secured in the safe.
Kitchen Facilities: Rooms with kitchen facilities should be left clean. Additional cleaning fees of $50 may apply if the kitchen is left in an unsanitary condition.
Appliance Usage: Use of hotel-provided appliances (e.g., coffee makers, hair dryers) is at your own risk. The hotel is not liable for any issues arising from their use.
Room Access: Guests are not allowed to access rooms other than their own. Unauthorized entry into other rooms may result in legal action.
Room Decorations: Guests are not permitted to hang or attach items to walls or ceilings. Damage resulting from such actions will be charged.

6. Amenities and Services

Included Services: Rates include breakfast, Wi-Fi, gym access, pool access, Drawing room, Tv Room, parking. Additional services may be available for an extra charge.
Additional Services: Services such as spa treatments, airport transfers, and excursions are available at an additional cost. Reservations should be made in advance.
Parking: On-site parking is available.
Internet Access: Complimentary Wi-Fi is provided. The hotel is not responsible for the security of personal devices or data.
Fitness Center: Access to the fitness centre is included. The center is open from 7 AM to 10 PM. Use of equipment is at your own risk.
Swimming Pool: The swimming pool is open from 7 AM to 10 PM. Pool rules are posted, and safety guidelines must be followed.
Laundry Services: Laundry and dry-cleaning services are available for a fee. Please refer to the laundry list for prices and turnaround times.
Room Service: Room service is available from 9 AM to 11 PM. A service charge and delivery fee may apply to orders.
In-Room Dining: In-room dining menus are available. Charges for in-room dining will be added to your room account.
Housekeeping Requests: Requests for extra towels, pillows, or other amenities can be made to housekeeping. Availability may vary.
Special Needs: The hotel is equipped to accommodate guests with special needs. Please notify us in advance to ensure appropriate arrangements.
Event Facilities: Event spaces are available for meetings and gatherings. Contact the hotel for details on pricing and availability.
Health and Wellness: Wellness services such as massage and yoga sessions may be available. Advance reservations are recommended.

7. Hotel Liability

Personal Belongings: The hotel is not responsible for lost, stolen, or damaged personal items. Safes are available for securing valuables.
Injury and Accidents: The hotel is not liable for personal injury or accidents occurring on the premises except where required by law.
Force Majeure: The hotel is not liable for failures to provide services due to events beyond its control, including natural disasters or strikes.
Guest Complaints: Complaints should be reported to hotel management during your stay. The hotel will make reasonable efforts to resolve issues.
Damage to Property: Guests are liable for any damage to hotel property. Costs for repairs or replacements will be charged to the guest’s account.
Security Measures: The hotel employs reasonable security measures but is not liable for loss or theft of personal belongings.
Lost Property: Items left behind are stored for 7 days. Contact the hotel’s lost and found department for inquiries.
Emergency Contact: In case of emergency, contact the front desk immediately. Emergency procedures and contact numbers are provided in the guest room.
Liability for Third-Party Services: The hotel is not responsible for services provided by third parties, such as tour operators or transportation services.
Insurance: Guests are encouraged to obtain travel insurance to cover potential issues such as trip cancellations or medical emergencies.

8. Compliance with Local Laws

Legal Compliance: Guests must adhere to local laws and regulations. The hotel reserves the right to contact law enforcement if necessary.
Health and Safety: The hotel follows local health and safety regulations. Guests are required to comply with all health and safety protocols in place.
Noise Ordinances: The hotel complies with local noise ordinances. Guests must avoid activities that may disturb others.
Local Regulations: The hotel operates in compliance with all local regulations, including those related to fire safety, sanitation, and building codes.

9. Changes to Terms and Conditions

Policy Updates: The hotel reserves the right to modify these terms and conditions at any time. Changes will be posted on the hotel’s website or communicated directly.
Notification of Changes: Significant changes to policies will be communicated via email or through the hotel’s website.
Acceptance of Terms: By making a reservation or staying at the hotel, guests acknowledge and agree to these terms and conditions.
Review of Terms: Guests should review the terms and conditions regularly, as they are subject to change without prior notice.
Acknowledgment of Policies: Booking or staying at the hotel constitutes acknowledgment and acceptance of all policies outlined in these terms and conditions.

10. Governing Law and Dispute Resolution

Governing Law: These terms and conditions are governed by the laws of Sri Lanka.
Jurisdiction: Any legal actions or proceedings related to these terms and conditions must be brought in the courts of Sri Lanka.
Mediation: Prior to arbitration, disputes will be subject to mediation in an effort to reach a mutually acceptable resolution.
Legal Fees: In the event of a dispute, each party will be responsible for their own legal fees and costs.
Entire Agreement: These terms and conditions constitute the entire agreement between the guest and the hotel and supersede all prior agreements or understandings.
No Waiver: The hotel’s failure to enforce any provision of these terms and conditions does not constitute a waiver of that provision or any other provision.
Contact Information: For any questions regarding these terms and conditions, contact the hotel’s management at +94 777240077.

GUESTS ARE EXPECTED TO FOLLOW THE BELOW GUIDELINES AND SHOULD EXPECT AN ENVIRONMENT WHERE:

OTP (Owl and the Pussycat Hotel) management staff have been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest Manager on Duty, Bartender or Guest Relations Team Member. Guests who choose not to adhere to these provisions will be subject to ejection without a refund.

As OTP is committed to creating a safe, comfortable and enjoyable entertainment experience, you as the guest have a right to expect an environment where: Guests will consume alcoholic beverages in a responsible manner. Any guests who are underage or appearing overly intoxicated will be denied entry or ejected from the facility. Employees and OTP Volunteers will respect and appreciate each and every guest. Guests will be treated in a consistent, professional and courteous manner by all personnel. Guests will smoke in designated smoking areas only. There will not be any obscene or indecent messages on signs or clothing. Guests will comply with requests from OTP Staff regarding operations and emergency response procedures.

DISTURBANCES

All guests must always maintain reasonable and appropriate behavior. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility. Ejected guests will not receive a refund for their admission costs or be compensated in any way for their loss.

DISTURBANCES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Standing on furniture
Placing children on shoulders
Drunk and disorderly conduct
Fighting or challenging others to fight
Indecent exposure of body parts
Interference with or delay of the event
Violations of OTP Event Policies
Violation of the Local, State and Federal Laws and Statutes
Attempting to enter the hotel no permissible zones
Willfully and maliciously disturbing another guest or employee
Using profanity and/or offensive words, which are likely to provoke a violent reaction from others.

PROHIBITED ITEMS

Weapons of any kind (guns, knives, pepper spray) and any object that can be used to inflict bodily injury or disrupt the event
Any item that may be deemed potentially harmful
Outside alcohol of ANY kind
Drugs or illegal substances of ANY kind
Highly flammable items

Hotel Terms and Conditions